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This is unbiased Casino Moons review. It shows you if Casino Moons legit, or a scam casino. And also if is safe, real or a fake game. Players complaints and feedback were also evaluated.

I am “on themoon” simply means I am feeling great. Maybe because the earth has seen toomuch of pollution and badness; being on the moon is used to describe that stateof blissful and innocent happiness.

1. Casino Moons talks about offering the most state of the art, exhilarating gaming experience possible. In the gaming world, the experience offered is dictated by the software. Thus, a casino has to be powered by the best software to give anything close to a remarkable gaming experience. Casino Moons ticks the box in this regards.
2. Casino Moons Mobile is a good option for US players who are looking for a way to play their favorite casino games on the go. They have a solid selection of software providers who have provided them with content, and they have a good reputation for customer service.

If you werewondering what connection is there between casinos and moons; now you have it.Casino Moons tries to sell itself as the casino where “customer satisfaction isof paramount importance”; and thus, where you should go to for “the best casinoexperience”.

That would mean providing a range of exciting games,tantalizing bonuses, easy deposits and withdrawal processes, rich rewards,excellent customer support, and more. Does Casino Moons really provide all ofthese and more? In the first place, is Casino Moons legit? This review willexamine Casino Moons in order to provide the information that will help youanswer those questions and more.

Casino Moons review at a glance

• Established in 1999 byBlacknote Entertainment Group
• Licensed by Curacao GamingCommission
• Powered by multiple softwareproviders which includes Betsoft, Pragmatic Play, Rival Gaming, Habanero,Octopus Gaming, Visionary iGaming, and Vivo gaming
• Offers a good range of casinosgames which include slot, blackjack, Roulette, Baccarat, and video poker games,as well as live dealer games
• Offers a good number ofjackpots for the jackpot chasers
• Offers numerous bonuses andpromotional offers which includes a welcome package of 25 free spins and a cashbonus up to $6750
• Minimum deposit is $10
• Minimum withdrawal varies ($50for web wallets), while maximum withdrawal is $4,000 per week
• 24/ 7 customer support isavailable via live chat and email

Casino Moons Background

If you are veryfamiliar with casinos such as Winward Casino and Slots Village, then youalready know all there is to know about Casino Moons because this celestialcasino is no different from its sister casinos. This is not just because theyhave the same operators, but because they are basically the same casino. Forexample, the only thing that differs from their website is just the uniquenames of the casinos and the colour scheme. They use the same software; offerthe same games, promotions, service and all.

Casino Moons wasfounded in 1999, which means they have been in the casino circles for almost 20years. It is owned and operated by Blacknote Entertainment Group, which is aGroup that owns and operates about 7 other casinos which includes WinwardCasino, Slots Village, 7 Reels Casino, and 21 Dukes Casino.

The online casino can be found at www.casinomoons.com.The website is available in English, French, Portuguese, Spanish, and German.If you are not resident in any of the restricted countries and are of legalage, you can go to the website and register to join the casino. Registering isa simple process that will only take a few seconds. You’ll simply fill thesign-up form by keying in your details into the relevant feeds.

Legitimacy, Fairness, and Safety

Is Casino Moons legit?

Casino Moons is legit. It is not a scam, as of writing this Casino Moons review. Before jumping onto any online platform, you should make sure that it is legit else you’ll be ripped off. Making sure is especially important with online casinos, because there are fake/ scam casinos in the internet whose modus operandi is simply to collect people’s deposits.

There are manyways to determine the legitimacy of an online casino, one of which is legality.In terms of legality, a legit casino will be one that is recognized (screenedand passed fit to operate) by a reputable legal jurisdiction. Casino Moonsticks the box in this regard because they have an operating license from theCuracao Gaming Commission from the government of Curacao. Thus, Casino Moonsis, at least, a 100% legal casino.

However, it should be noted that the licensing jurisdiction is responsible for regulating the casino. Some jurisdictions show strict oversight ensuring that their casinos always operate fairly; while others allow their casinos to operate independently with little or no oversight. Thus, while having a gaming license is important, it’s equally important to consider the reputation of the licensing jurisdiction.

Unfortunately, the Curacao Gaming Commission is one of those licensing jurisdictions that use a hands-off approach. For example, their requirements are relatively easy to be met; as such virtually anyone can qualify for their license. Also, they do not intervene when their casinos and the casino players have disputes; and in most cases, players will be at the mercy of the casino. Thus, while Casino Moons is a 100% legal casino, the level of player protection that its Curacao license affords is not high.

However, this does not mean that Curacao licensed casinos are not legit. In fact, there are many legit casinos licensed by Curacao. The issue is that the Curacao license does not automatically inspire confidence, and the casino has to go overboard to build its own reputation. Casino Moons has done a lot of that reputation building.

The casino has been operating for almost 20 years. Suffice it to say that no fake/ scam casino can continue in operation for that long a time. A gaming and gambling house can only continue in business for that long if players perceive the house as reliable in terms of payments. Thus, the two decades operation of Casino Moons can only mean that they have built a platform that offers exciting gaming experience and reliable payouts. You may visit Casinomoon.com to join.

Is Casino Moons fair?

Anotherimportant check of the legitimacy of a casino is whether their games are fair. Afair casino is one where players actually have chances of winning games. Withwinning hands, you’ll be able to make withdrawals. Since you won’t want youronly banking activity in a casino to be deposits, you’ll want a casino that isfair.

You’ll have toplay multiple hands to test a casino for fairness, and that can be costprohibitive. The alternative is to look out for audit certificates and seals ofapproval by third party casino auditors and industry watchers.

We did not findCasino Moons having the audit certificates of game testing labs and auditors;but we did find that Casino Moons have the seals of approval of lot of industrywatchers. It should be noted that that these watchers are not shy to call out acasino that is a scam or operates unfairly. Thus, it is safe to say that CasinoMoons is fair.

Is Casino Moons safe?

The fear ofbeing ripped off is why you check that a casino is legit. However, that acasino is legit alone does not protect you from the hounds. You also need acasino that is safe. A safe casino is one that safeguards the players’information, ensuring that sensitive data does not get into the wrong hands.

When you sign upand use a casino, you share sensitive information such as your personal dataand payment details (such as credit card number); and you won’t want suchinformation to be intercepted and captured by third parties (read as internetfraudsters).

There is no doubt that Casino Moons is safe. They useSSL (Secure Socket Layer) technology, which is the industry standard forcreating a secure connection between two devices communicating over theinternet. With SSL, a private channel is created between your device and theservers of Casino Moons, and every data transmitted in the channel is protectedfrom the eyes and ears of unauthorized third parties. Every data is alsoencrypted using bank-grade AES 128-bit encryption ensuring that even ifintercepted, customers’ data is not compromised.

Games

Mobile Compatibility

You want acasino that you’ll use to chase away boring times. And what times could be moreboring than forced waiting times such as when commuting, when waiting inqueues, or when taking a leak! You can’t be moving about with your desktopdevices, so the ideal casino would be compatible with portable devices such asmobile devices and tablets.

It’ll becriminal for a modern casino not to be mobile friendly; thus, it’s no surprisethat Casino Moons is compatible with the popular mobile operating systems. You’llnot have a diminished gaming experience when accessing the casino using Windows,Android, iOS, and other mobile platforms. Not only does Casino Moons work withmobile devices, but the casino is mobile optimized.

Game Play

Casino Moons isan instant-play casino which means that you do not have to download a casinosoftware before you’ll be able to play the games. Like all its sister casinos,Casino Moons is flash-based; you only need a web browser to connect.

Software Providers

Casino Moonstalks about offering the most state of the art, exhilarating gaming experiencepossible. In the gaming world, the experience offered is dictated by thesoftware. Thus, a casino has to be powered by the best software to giveanything close to a remarkable gaming experience.

Casino Moon Login

Casino Moonsticks the box in this regards. One of their primary providers of games isBetsoft which is the clear leader in high quality 3D slot games featuringamazing graphics, animations and sound effects. Casino Moons also draws games from another slot specialist – PragmaticPlay. The focus of the provider on slot games means they are able to provide arange of mesmerizing slot themes/ plots.

Other providersof games in the house include Rival Gaming, Habanero, Octopus Gaming, VisionaryiGaming, and Vivo gaming.

You must haveheard that variety is the spice of life. This is even true in the moons. Withdifferent software in the house, you’ll have access to the different excitingtweaks that software providers use in differentiating their games. Theexcitement you’ll gain from the different unique features and game play stylesof each software definitely makes for better gaming experience.

Games Selection

You want a goodnumber of games in a casino so that you’ll be more likely to find games thatyou like. With so many game providers, it will be criminal if Casino Moonscould not manage a good stock. As it turns out, they are able to provide a goodrange of games. You’ll find slots games, table games, video poker games, specialtygames, and more.

Slots Games

The slotsmachines are the glamour of casinos, and online casinos are popular becausesince they are not limited by space, they can hold as many slot machines spossible. There will be no online casino without the slot machines.

Casino Moonsprovides hundreds of slot games with about 160 of them available on mobile. You’llfind classic slots such as Aztec Gems, Treasure Horse, Lucky Seven, 888 Gold,Monkey Madness, and more. For the modern video slots packed with all-actiongaming features (such as wild, scatters etc.), you’ll find titles like WolfGold, Gold Rush, 7^th Heaven, Romeo and Juliet, House of Fun, AncientEgypt, Asgard, Jurassic Giants, Sugar Rush, and more. Whatever your interest,you’ll find a slot with a suitable theme; their themes cover simple fruities,Ancient civilization, Racing, Fighting, Horror, Romance, etc.

Table Games

The table gameshave always held their own in popularity; thus, every serious casino shouldoffer a wide range of these games. Casino Moons does not disappoint. If youwant a table game of strategy; you can sit at the blackjack tables, where youcan try to beat the dealer to 21 without going over. Typically, there aredifferent versions of the game provided such as American Blackjack, RoyaleBlackjack and more. They also provide the different types of Baccarat. If youwant a table game of luck; you can sit at the Roulette table and roll the wheelto find where the ball will stop. You can have your pick of European Roulette,Crystal Roulette, Electronic Roulette and more.

While there area good number of table games for your gaming pleasure, the fans of the dicewill be disappointed that Casino Moons does not provide Craps.

Video Poker Games

Fans of VideoPoker Games are well taken care of. Casino Moons provides the double action ofvideo slot and poker game in one wrap with games such as Deuces Wild, Deucesand Joker, Jacks or Better, and more.

Bingo

Very few casinoshave a dedicated Bingo section; thankfully Casino Moons does. For some Bingoaction, there are many Bingo rooms in Casino Moons with 12 of those roomsavailable on mobile. You’ll find the Dollar room with a $1.00 card cost havinga prize of $85 and a jackpot of $77,008; the Quarter room with a $0.25 cardcost and having $7.35 prize and $5,410.68 jackpot; and the Nickels room with acard cost of $0.05 and having a prize of $250.

Live Dealer Games

You can playwith live dealer in Casino Moons. You’ll have the dealers seated in realcasinos dealing the cards (and spinning the wheels) and the action relayed toyou via video feeds using some of the best technology in the business. The livegames are powered by Visionary iGaming and Vivo Gaming.

Live Dealergames are expensive to put together, so you’ll find that if available very fewof these games are offered. Impressively, Casino Moons offers relatively morelive dealer games than you’ll find in most casinos, with 5 of their live gameseven available on mobile. Live Games include Spanish Roulette, PortugueseRoulette, Live Baccarat, and more.

Progressive Jackpot Games

The chance ofwinning big is why many persons play casino games. No games give such chancelike the progressive jackpot games. These games have a fund attached that growsthe more the game is played, because a percentage of every wager on the game iscontributed to the fund.

Casino Moons offersa few progressive games. At the time of writing this review, some of thesegames and their pot size are: 7 Monkeys ($326,967.35), Faerie Spells($1,103,612.39), Black Diamond ($229,636.08), Reels of Wealth ($1,103,612.39),the Catfather II ($104,550.69), Legend of the Nile ($63, 962.50), and more. Someother fixed Jackpot games include Charms and Clovers, at the Copa, Good GirlBad Girl, Enchanted, A Night in Paris, Mr. Vegas, and more.

While Casino Moons does have a good number ofjackpots to thrill the jackpot chasers; surprisingly, they do not have adedicated section for progressive jackpots. Thus, you’ll need to go through thegame listing by category to find a jackpot game.

Bonuses and Promotions

Simply put,bonuses and promotions are freebies. They represent free money or free playsthat casinos give to customers. Given that the edge is always on the house inall casino games; you can really do with some freebies. Thus, you’ll want theideal casino to run a lot of promotions.

Casino Moonsticks the box in this regards by offering a ton of promotions which include thepopular ones such as welcome bonus, daily match bonuses, cash back and more.

Welcome Bonus

The welcomebonus is the casino’s package to attract new players. Thus, the package shouldbe huge and attractive so that it’ll be enough to make you choose the casinoover the competition. Casino Moons has a very fat welcome package.

When you sign up, you’ll be rewarded with ano-deposit welcome bonus of 25 free spins. As the name suggests, you don’t evenneed to make a deposit for the free spins to be credited to your account. Thereis also a cash bonus that the casino gives when you make your first deposit(s).The deposit bonus is spread to cover the first five deposits as follows:

• 200% cash bonus up to $2,000when you make your first deposit
• 100% cash bonus up to $1,000when you make your second deposit
• 100% cash bonus up to $1,000when you make your third deposit
• 100% cash bonus up to $1,000when you make your fourth deposit
• 175% cash bonus up to $1,750when you make your fifth deposit

This means thatthe full value of the deposit welcome package is $6,750; and you can get thisfull value by making 5 deposits of $1,000 each.

As far aswelcome bonuses go in the industry, this is one of the biggest you’ll find. Andif you add the 25 free spins you get even before making your first deposit,then the welcome package is definitely very attractive. That said; if you wanta casino that welcomes you with a golden handshake, then you’ll be hard pressedto find one better than Casino Moons.

Match Bonuses

While thewelcome package is big and attractive, it means nothing for players who alreadyhave accounts with the casino. Thus, the ideal casino will have promotionstargeted at not only attracting new players but also retaining existingplayers.

Casino Moonsdoes this with a raft of daily match bonuses. For each day of the week that youtop-up your account, you’ll be rewarded with a cash bonus. There are fiveoffers on Mondays depending on your deposit amount. You will get 25% bonus forall deposit up to $49, and the offer increases with increase in the depositamount, and gets to 200% bonus for deposit of more than $200. On Tuesdays, youcan even get as much as 300% bonus on high stakes deposits (over $1,000). Thereare similar offers for every day of the week.

Thus, it doesn’tmatter your membership status (new or old) in Casino Moon or the day or time ofthe week that you make your deposit, you’ll receive a cash bonus.

Tournaments

If you like contests, Casino Moons provides a lot ofslot tournaments with exciting prizes. These tournaments are time specific sowill change from time to time. At the time of writing this review, some of the tournamentswere:

• The Grand VIP tournament – Thisrewards from the first position to the twentieth (1^st place =$10,000; 2^nd place = $7,500; 3^rd place = $5,000; 4^thplace = $2,500; 5^th – 10^th place = $1,000; 11^th– 20^th place = $10,000 chips)
• The weekly VIP – This give outcash prizes every Tuesday, Thursday and Sunday (1^st place = $2,500;2^nd place = $1,000; 3^rd place = $750; 4^thplace $500; 5^th place $250)
• Rush Reel A Rolex Tournament –This gives out a $12,000 Rolex to the winner, and cash prizes to the otherplayers that complete the first 10 position (2^nd place = $5,000; 3^rdplace = $2,500; 4^th – 10^th place = $1,000 each)
• Februa Race for Rome – Thiswill give out a trophy and a guaranteed $25,000 cash prize to the winner; whilethe other players that complete the first 20 positions gets cash prizes asfollows: 2^nd place = $5,000; 3^rd place = $2,500; 4^th– 10^th places = $1,000; 11^th – 20^th places = $500chips
• The Blacklist (season 6) – Thisgives cash prizes as follows: 1^st place = $7,500; 2^ndplace = $4,000; 3^rd place = $2,000; 4^th place = $1,000; 5^thplace = $500.

Where chips areawarded, it is subject to wagering requirement that can be found in the T&Cof the particular bonus offer. We liked that many of the offers rewarded up tothe 20^th placed player in the tournament. That way, you’re morelikely to win a prize than where a single winner takes home the tournament cashprize.

Cash back

Casino Moons also offers a 15% weekly cash back. Thisis a loyalty offer that is supposed to make you commit to the casino. On Mondaymorning, the casino will credit your account with 15% of the money that youdeposited and lost in the previous week. This way, you get something even whenyou loss. Interestingly, the money isnot subject to any playthrough requirement.

Bonus Conditions

All casinobonuses are sticky, which means that you cannot simply withdraw them and bolt.There are conditions attached that must be met before the bonuses or anywinnings resulting from bonus plays can be withdrawn. These conditions caneasily make an attractive bonus less attractive. Therefore, while the size ofthe offered bonus is an important consideration, the attached condition isequally worth considering.

Wagering Requirement

One of the firstbonus conditions to consider is the wagering requirement, which is the totalamount that must be wagered, after redeeming a bonus, before you’ll be able tomake a withdrawal. Thus, you’ll want the wagering requirement to be as low aspossible, so that you’ll be ready for withdrawal as fast as possible.

In Casino Moons,the wagering requirement for all deposit cash bonuses is 35 times bonus amountand 35 times deposit amount. That is: WR = 35 X (bonus amount + depositamount). If you deposit $1,000 to redeem the full first deposit bonus of$2,000; you’ll have $3,000 as the bonus amount plus deposit amount, and thewagering requirement will be 35 X $3,000, which is $105,000. This means that toclear the $2,000 bonus and be able to withdraw it (or any winnings from it),you’ll have to wager an additional $105,000.

Casino Moon Login Account

If you’ve seenother reviews, you’ll easily notice that the wagering requirement of CasinoMoons is relatively high. In fact, the 35 times requirement of Casino Moons isalmost double the industry average (which is 20 times bonus amount plus depositamount). With their high wagering requirement, you’ll have to wager more (andwait longer) before you’ll be able to clear your bonus in order to withdraw it.

Time for clearing bonuses

Given the highamount to be wagered in order to clear a bonus, you’ll expect that Casino Moonswill give a wide window for clearing bonuses. However, they do not.

In Casino Moons,bonuses expire after seven days of granting. If within 7 days, a redeemed bonushas not been cleared, the bonus and (any winnings obtained with it) will beforfeited.

Allowed amount while clearing a bonus

Given that youhave a high amount to wager in order to meet playthrough requirement, and arelatively short time, you’ll want to be able to place high individual wagers.However, Casino Moons sets an amount that should not be exceeded when playingthrough a bonus. Unfortunately, it’s low-balled to $5.00. That is; when playingthrough a bonus, you are not allowed to place individual bets that exceed$5.00, else any winnings you have will be voided.

This means thatCasino Moons will not be ideal for high rollers except they will not beredeeming and playing with casino bonuses. And even for the low rollers, betsnot exceeding $5.00 can easily make playing casino games a chore. This isbecause to redeem any bonus, you’ll have to play multiple games, and the sheernumber can easily become overwhelming. For example, if you redeem only thefirst deposit bonus, to meet the $105,000 playthrough requirement, withindividual bets of $5.00, you’ll have to play 21,000 games. If you redeem thefull welcome package; clearing it requires wagering a total $411,250, and withindividual bets of $5.00, you’ll have to play 82,250 games.

That said;Casino Moons can do well to raise the cap on maximum bet allowed when playingthrough a bonus, so that given the high wagering requirement and the limitedtime to meet it, you’ll not have to play as many games when playing through abonus.

Conditions of Free Spins

The no-depositbonuses that casinos give are different from the cash bonuses and so are theconditions attached. First, when you use your free spins, any winning gotten isnot withdraw-able, but should be treated as a bonus which is subject toplaythrough.

Thankfully, thewagering requirement to clear winnings of free plays is significantly lowerthan the wagering requirement to clear cash bonuses. For the sign-up freespins, the wagering requirement is 20 times free play winnings; while for anyother free-spins redeemed, the wagering requirement is 25 times free playwinnings.

That is; if youuse your free spins and end up winning $200. If it’s a sign-up free spin,before you can withdraw the money, you’ll have to wager 20 X $200 = $4,000; butif it’s not a sign-up free spin, you’ll have to wager 25 X $200 = $5,000.

If you’ve seenreviews of other casinos, you’ll find that Casino Moons has one of the bestoffers in terms clearing free spins winnings. Their 20X or 25X offer issignificantly lower than the 40X – 60X offer that you’ll find in many otheronline casinos. Thus, while Casino Moons may not be the best house forredeeming and playing with cash bonuses, they seem okay for using free spins.

The one big bumpon the road of using free spins in Casino Moons is that there is a withdrawalcap, and it is low-balled at $100. That is; after clearing the free spin bonus,you cannot withdraw all your positive balance. You are allowed to withdraw only$100, and any other balance will be forfeited. This means that it doesn’treally mean how much you win from your free plays or clear, the highest amountyou can withdraw is $100. Thus, a high free play winning will only give youheadache, because it translates to multiple game plays to meet a high wageringrequirement, when you’ll be able to withdraw only $100.

It should alsobe said that though the sign-up free spins do not require you to make anydeposit before you’ll earn them, you’ll have to have at least a deposittransaction in your account before you can make any withdrawal.

Games Contribution to Playthrough

Casino Moon Login Page

Casino games donot contribute equally to playthrough. You’ll want your favorite games (thegames you’ll rather be playing) to contribute maximally to playthrough; becauseit’ll be more difficult to clear bonuses playing games with little or nocontribution to playthrough.

The games contribute to playthrough as follows:

• 800% – Bingo
• 100% – All slots
• 20% – Video Poker
• 10% – Roulette, Casino War, Mini-Baccarat, Keno, and Weed Whacker
• 2.5% – Blackjack

If you’ve seenother reviews, you’ll easily notice that games in Casino Moons have bettercontribution to playthrough than in most casinos. It’s only Keno that you’llfind better, because in most other casinos Keno has 100% contribution.

Interestingly, free bonus games also contribute toplaythrough (although at lower rate) as follows:

• 200% – Bingo
• 25% – All slots
• 5% – Video Poker
• 2.5% – Roulette, Casino War, Mini-Baccarat, Keno, and Weed Whacker
• 0.625% – Blackjack

Banking

Deposits Options

You want acasino that supports a wide range of deposit options so that you can easilyfind one for funding your account. Casino Moons support the same range ofdeposit options as its sister casinos. These include: Visa, Master card,AstroPay pre-paid card, Money transfer (AstroPay Direct), Neteller, Skrill, andecoPayz, Flexepin, Neosurf, and PaySafe Card.

It should benoted that not all the options above will be available to you in your region.However, with some global options amongst them, you should not have issues withfinding one to make your deposits as long as you are resident in any of thelocations that are supported by the casinos.

The minimumdeposit you can make is $10 for almost all the method. Also, deposits are free(except with cards where fees may apply); and the transaction is instantlyprocessed.

Withdrawals Options

There are feweroptions for withdrawal than there are for deposits. They include bank wire,money transfer, web wallets (Ecopayz, Neteller, Skrill), and checks (papercheck and electronic checks). Also, this is the range of options available; butyou’ll find only some of them applicable to your region. For example, in myregion, only bank transfer was supported.

Though in allcasinos, withdrawal options are fewer than the deposit options, but CasinoMoons, the withdrawal options bother on too few. For example, you’ll noticethat credit cards are not supported for withdrawals, and once again there is nosight of PayPal.

In terms ofwithdrawal the minimum amounts depends on the desired/ applicable withdrawalmethod. The minimum amount is $50 for the web wallets, $100 for e- checks, $300for paper checks, and $500 for bank transfers. However, the maximum withdrawalamount is constant for all methods, and is $4000 per week. Also different feesmay apply for withdrawal and could be as much as $25.

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This shows thatCasino Moons has a high withdrawal threshold, especially given that theirminimum deposit amount is $10. Thus, it takes small to get in, but high to getout. This means you’ll need to play more so as to win enough to be eligible forwithdrawals. Because the edge is on the house, you’re likely to lose than towin when you play more.

Casino Moon Login

When have up tothe withdrawable amount, and you request payment, you will most definitely getpaid. Casino Moons is reliable in terms of payout. However, getting paid is notenough, it’s important to also consider how long it’ll take from the time ofrequesting payment to the time of receiving it.

Like its sistercasinos, Casino Moons have a 72 hours payout processing time. That is; afterrequesting payment, it’ll take them 72 hours to dispatch it to your chosenwithdrawal method. This is a relatively long time, as there as many casinosthat process payouts within 24 – 48 hours. After the payout is issued, how longit takes you to receive it will depend on the chosen method as follows: webwallets = within 48 hours; bank transfer = within 5 days; checks = within 1 – 7days. This means that the fastest options for withdrawal are the web wallets.

Customer Support

The ideal casinoshould provide for assisting customers with answers to questions or resolutionof issues. Thus, the ideal casino will have an effective customer supportservice, where effectiveness of a support service is measured by the availablecontact channels, promptness of response, and helpfulness of response.

For the first,Casino Moons provide the usuals. First, there is an FAQ section in theirwebsite where players can personally look up answers to certain questions. Tocontact and deal with a support rep of the casino, there is a mail service anda live chat.

For the mailservice, you can send them a mail using a contact form from the website ordirectly from your mail using the address support@casinomoons.com. Theresponsiveness of the service is relatively fine, as their response is usuallywithin a day. However, if you’ll rather get instant feedback, you may use thelive chat. Casino Moons is able to provide 24/ 7 support via the live chatbecause it is active round the clock.

Summary

Casino Moons is oneof the many look-alike casinos of Blacknote Entertainment Group. The casino isduly licensed (albeit by a not-so confidence inspiring Curacao gamingjurisdiction) and has a reputation for paying players (albeit might berelatively slow); thus it is legit.

The casino drawsgames from multiple providers even their live dealer games, which ensures thatthey have the quality and quantity of casino games that will max yourentertainment. And if you like bonuses and promotions, then you’ll love thiscelestial casino. They have one of the most attractive welcome package,numerous daily bonuses, tournaments, and other promotional offers. Makingdeposits and withdrawals is a breeze; though they offer only limited options,the process is easy and without hassle. And if you hit a wall, they have a 24/7 support team that you may reach via email or live chat.

However, it’snot all smooth sailing; Casino Moons have certain bonus conditions that stiflethe life out of their attractive bonuses. There is a high wagering requirementfor the cash bonuses and the maximum wager while playing through a bonus isalso a low $5.00, and these combine to make it difficult to clear a bonus inthe house.

Pros:

• Reliable casino that pays
• Have a good variety of casinogames including live dealer games
• They draw games from multipleproviders
• They give a lot of bonuses andpromotions
• Their welcome package is veryfat and attractive (25 free spins and cash bonus up to $6,750)
• 24/ 7 customer support via livechat

Cons:

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• Licensing by Curacao means thecasino is not properly regulated
• Their deposit bonus wageringrequirement of 35 times bonus amount plus deposit amount is too high
• The maximum amount ($5.00) thatcan be wagered when playing through a bonus is relatively low
• The minimum withdrawal amountsare relatively high
• The $100 withdrawal caps onfree play winnings is low
• Payout processing time isrelatively long

For more information and how to join visit the casino site at Casinomoon.com